Horrible

I would give them a negative 5 if that was an option. First car didnt have a key inside. Couldnt get in the second car because customer sucked and couldnt figure out how to cancel our first trip. Was on the phone with customer service for 45 minutes, after having to uber to the new car, just for her to tell us "I dont know what to do. You can go to our local office, but they are currently closed." Just a horrible experience with this service.

RUgirL about Zipcar: cars on-demand, v4.0.14