Awful

I got a zip car account 2 days before I needed to drive 2 hours to get my brother from the airport. I reserved a car, and looked into their policies that you can unlock a car without having a zip card on some models. Convinced everything would be ok, I went to the lot where the car was. Apparently the chip was broken, and was unable to be unlocked, which begs the question of why it was even available for reservation. There was a car next to it in the lot that was also unable to be used because of its lack of keys. Customer service offered for me to get an Uber ride to the airport and back and that they would reimburse me, but I had just moved some money around and didnt have enough in my account to do that. Their solution was reserving the next open car slot on all of their cars in my city, which was set for 2&1/2 hours later, and I had to tell my brother to wait at the airport for 2 and a half more hours. Honestly I dont even think any maintenance is done on the cars, because the same thing would have happened to the next person who tried to use that car.

jsh1332 about Zipcar: cars on-demand, v4.0.14