Great idea, not so great execution

I have had a zip card membership for 6 weeks and I have yet to receive a zip card to the correct address. I was not aware that if you park under a parking garage that you would not have service to unlock the car from your mobile phone. So from there I was locked out of the card and waiting for the road side assistance to arrive and the guy (Augustine) was horrific. He was extremely rude and very unprofessional. Then today I had to pick up my sister (who is 14 from the airport and I was not able to catch the train) and I wasnt able to use the lock and unlock function on on my phone because they blocked my access, not even allowing me to make a reservation. Its ridiculous that I am paying and dont even get to use the features that are suppose to be provided in the app. They dont have it together. Ive heard car2go is better

Alysha Louis about Zipcar: cars on-demand, v4.0.14